Industries
Loyalty for telecommunications
National subscriber bases, billing-cycle earn rules, prepaid and postpaid models, and regional brands — LoyaltyGrid is built for businesses where every point is a balance-sheet line item.
Challenges we are designed for
Telco loyalty is not retail loyalty with a phone number attached. Programs run at subscriber scale with legacy billing, multiple brands, and strict correctness requirements.
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Tens to hundreds of millions of members
Horizontal, shard-only architecture — scale by adding capacity, not by hoping a monolith survives peak earn events.
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Billing-adjacent earn & burn
Connect plan payments, top-ups, and usage events to wallet credits via API and webhooks — idempotent against duplicate billing file rows.
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Multi-brand & multi-region tenants
Run separate programs per market or sub-brand with hard tenant isolation at the application and database layer.
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Regulatory & audit pressure
Append-only ledger, reconciliation, and tamper-evident audit — defend program liability with evidence, not spreadsheets.
Typical integration map
LoyaltyGrid sits behind the apps subscribers already use. Your billing, CRM, and data teams keep their systems; we provide the loyalty engine.
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Subscriber apps & USSD
Query balance, tier status, and available rewards. Redeem without leaving your owned channels.
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Billing & payments
Post earn events on invoice settlement, auto-recharge, or plan upgrade — with idempotency keys tied to billing references.
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CRM & care
Agents see member loyalty state alongside account data. Webhooks notify care platforms on tier changes or high-value redemptions.
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Data warehouse
Export ledger and campaign events for cohort analysis, churn models, and executive reporting.
Running loyalty at subscriber scale?
Tell us about your member base, billing integration, and regions. We will map a path from evaluation to live.